FAQ 

What are the masks made of?​

In line with the recommendations from the Australian Victoria Government, our masks are constructed with 3 individual layers, featuring:

Outer Layer - a 100% densely woven breathable water resistant polyester

Middle Layer - a repeat layer of non-woven polyester blow melt material which acts as a permanent filter layer

Inner Layer - 100% densely woven cotton

We further enhance these washable cloth face masks with adjustable nose bands and adjustable ear-buds, so that a custom fit can be achieved.



How do I wash the masks?

Simply hand wash or gentle machine wash your cloth face masks at 30 degrees in mild detergent and line-dry in the shade. We recommend that the masks are washed before first use.  

 

How do I get the Perfect Fit?

Place the mask over your face and loop the ear straps over your ears.   Squeeze the nose wire to firmly fit your nose.  Adjust the ear straps using the adjustable ear buds. The mask should be comfortable and not move about on your face. Keep gradually adjusting to suit your face type. You are not trying to achieve a sealed fit - just one that is comfortable and covers the nose and mouth. 

How does the sizing work?

Our washable, reusable masks for adults are made in two size options - Adult Medium and Adult Large, which are suitable for most people 12 years and above.  The sculpted shape of the mask over the nose and chin areas help to ensure a countered fit for most wearers.  The adjustable ear buds on the ear loops will further help to ensure a snug, comfortable and effective fit.   Our face masks for children are suitable for most kids aged up to 11 years old and also feature the adjustable ear-bud feature to ensure the best fit possible. The use of masks is not recommended for children under 2 years of age. Please see our sizing page for more details.

How are the masks packaged?

Our masks are delivered sealed in resealable plastic pouches, suitable for reuse and storage.

Custom orders for companies and organisations

We are specialists in making large custom orders for organisations and companies that require a large number of branded or customised face masks that are reusable and washable, made to the same high standards as our standard retail offerings.  Minimum order numbers are just 50 units.  Jump to our Custom Orders page now for more details.   

Payment & Shipping

The standard pricing includes standard delivery by Australia Post, which typically takes 1-5 days depending on your location.  We are also able to to offer Express Post service at an additional cost for those that would prefer the peace of mind of a faster service.  We dispatch orders daily.  Orders received by 2pm each will be dispatched the same day Monday to Friday.



 

Secure Ordering & Payment Options

We accept Paypal so that practically all credit card and debit card types, and even linked bank accounts can be used.  You do not need a PayPal account to use their payment  system - simply enter your card details into their secure transaction facility, just as you would any other online shop. If you do have a PayPal account, you can choose your specific method of saved payment type.  



 

Returns 

Given the nature of the product, we are unable to accept returns of the masks, regardless of condition. 

Are the masks medical / clinical grade?

Our Reusable washable 3 ply face masks are for general use are not intended for use in medical settings. There is no guarantee that the mask prevents infection or the transmission of viruses or diseases.  We make them in accordance with Victorian Government guidelines as issued in July 2020. 

 

 

Thank you for shopping with us!

  • Instagram
  • Facebook - Black Circle

In stock in Melbourne Eastern Suburbs

Same day dispatch